What do our customers say?
Frequently Asked Questions
Is it handmade ?
Each Necklace is made to order and is designed and handmade by skilled craftsmen.
Is your jewelry Nickel Free?
Our jewelry is 100% nickel free and hypoallergenic.
What if it doesn't fit?
Our adjustable necklace comfortably fit 99.6% of people. In the very rare case that it doesn’t fit perfectly, we will provide a full expedited refund or a free replacement.
I made a mistake with my order, how do I correct it?
Kindly email us at info@lovefinity-za.com within 24 hours as your order has not been shipped yet and is in the production stage. Once the order has been shipped, we can no longer make any changes.
What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us atinfo@love-finity.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@love-finity.com