What do our customers say?
Frequently Asked Questions
Is it handmade?
Each Necklace is made to order and is designed and handmade by skilled craftsmen.
Can I get this in white gold?
As of right now, these are the only colors we offer for sale. However, in the future we may release new colors and styles.
How long does the shipping take?
Orders are usually shipped within 24-48 hours and delivery can take up to 9-18 days (depending on where you are). You will receive tracking information via e-mail when your order will be sent
I made a mistake with my order, how do I correct it?
Kindly email us at info@lovefinity-za.com within 24 hours as your order has not been shipped yet and is in the production stage. Once the order has been shipped, we can no longer make any changes.
What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us atinfo@love-finity.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@love-finity.com